Check Disputes
POSH knows how frustrating disputes can be, this is why we made a dashboard specifically for disputes so you can monitor what attendees are disputing charges and try to fight them by submitting evidence.
1) Navigate to the Finance tab from your group page
2) Scroll down and select "Check Disputes"
3) Here you can view all information like email, order info, and the status of the dispute filed.
When a dispute is made, this is the attendee going straight to their bank asking them to review the transaction and open a case to appeal this transaction. This process is done off the POSH platform and is carried out through the banks. After the bank has been notified about the dispute, the bank will give us 7 days to submit evidence to fight the transaction. POSH will submit evidence such as scanning data and cardholder information on your behalf to fight the dispute.
After the evidence has been submitted the bank will review all information and decide to either side with the client or the merchant.
In the case that the bank sides with the client, the banks have full authority to reverse the transaction. Stripe will charge $15.00 fee whenever a dispute is filed and if the dispute case is lost, this fee will get passed on to the curator. In the case that the dispute is won POSH will cover this charge for you.
Tips:
- A great way to prevent disputes is to make sure that the attendee can get in contact with you before disputing the charge.
- Make sure to scan your attendee's ticket using the POSH app upon arrival.
- Adding a no-refund policy to your event.
